Cancellation Policy
Workshops or Courses:
To transfer or cancel your booking: If you change your mind about a course booking, you can cancel for a full refund any time up until a week before the class. If it is between a week and 48 hours to the class, you will get a 50% discount. If it is less than 48 hours until the class, no refund will be offered. At any time, you can transfer your booking to a friend, and inform us of the change by email.
Refunds will be made using the same method of payment as used for the initial transaction less the fee mentioned above.
Missing sessions: Because our workshops are short and content rich, missing one or two sessions of a six week course may mean you cannot finish your project. Please bear this in mind when you book. Missing one early class of a twelve week course will have less impact and the project normally gets finished.
Please note that we don’t roll over missed sessions to the next workshop cycle. Subject to availability, you can join a class on the following teaching period with a per evening/day fee.
Cancellation of courses by us: Occasionally, we have to cancel or postpone a workshop. If your course is cancelled, you can transfer to another workshop of the same price, with no transfer fee or you can receive a full refund.
Wood Woman reserves the right to cancel any course at short notice, in this event you will be notified as soon as possible. However, we cannot accept responsibility for any travel or other costs. Please fill in a contact number when you book which will only be used if we need to get in touch at short notice.
Refunds
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.
Statutory rights
Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).